Hey hun, ask us anything! (about your lashes!)
Check out our frequently asked questions below,
if your question is still unanswered, live chat or send an email to

info@sandielashes.com


Do strip eyelashes damage your own natural lashes?
When applied properly, and with care, false lashes are perfectly safe to use and won’t damage your natural lashes. It’s important to apply and remove them correctly:
  • Only use strip lash adhesive – no other type of adhesive is safe to use around your eyes
  • Don’t yank or tug your strip lash abruptly when removing, hold the lash close to the base and pull the strip away gently from the eyelid.
  • Store your lashes safely back in the box they came in to keep them clean and in shape and ready for the next wear
Can I wash my lashes?
We have specifically designed our lashes so they are re-usable up to 25 times. We don’t recommend getting them wet or washing them as this can affect the properties of the hairs/fibres and the way they curl.
How long will my Sandie Lashes last?
You can re-use your Sandie Lashes up to 25 times! It is important you store them safely in the case they came in and apply and remove them with care:

- Only use strip lash adhesive – no other type of adhesive is safe to use on strip lashes

- Apply a thin coating of glue to your lash band, not on your eye/eyelashes

- Don’t yank or tug your strip lash abruptly when removing, hold the lash close to the base and pull the strip away gently from the eyelid.

- Store your lashes safely back in the box they came in to keep them clean and in shape and ready for the next wear!
How do I get the 60% MUA discount?
Just add any 20 pairs of lashes to your cart and the discount will be applied automatically – simples! No certificates required !
My order has arrived damaged / faulty

Rest assured, every single pair of lashes sent out to you is thoroughly checked by us before being packaged into protective bags. If you do receive a faulty or damaged item – we’ll be very sad! Please send us pictures of your faulty/damaged item along with a description and your order number to info@sandielashes.com and we will be in touch pronto!

How long will my order take to arrive?
We dispatch orders the following working day. Any orders placed on a Friday and during the weekend will be sent the following working day. Working days are classed as Monday – Friday, excluding bank holidays.

- First Class – 1 to 2 working days (Royal Mail aim to deliver within 1 working day)

- Standard – 2-5 working days (Royal Mail aim to deliver within 2-3 working days)
I haven’t received my order, what do I do?

Please email us your order number to info@sandielashes.com and we can investigate for you

How much does shipping cost?

Our shipping cost are all detailed and broken down in our shipping page

What if I’m not at home when my parcel arrives?
Don’t panic! Some packages will fit through your letterbox – yay! Otherwise your parcel may be left in a safe place or a missed delivery card will be left for you with details of your local sorting office where you can pick up your parcel or arrange for re-delivery. Please note, we can not arrange re-delivery for you. Please collect your parcel as soon as you can to avoid it being returned to us. In this instance we will refund your order, but we are unable to refund your postage costs. If you would like your order resent, we will have to re-charge your postage.
Do you ship internationally?

Yes we do! please see our shipping page for more information and prices for international shipping.

What payment methods do you accept?
We accept all major credit/debit cards, including Visa I Mastercard I Visa Debit I American Express I Paypal.
‘What is the best way to get in touch if I need help?’
The quickest and easiest way is via our ‘live chat’ option on our website. Otherwise, you can pop us an email at info@sandielashes.com and we will get back to you within 24-48hrs on working days.