Hey hun, ask us anything! (about your lashes!)
Check out our frequently asked questions below,
if your question is still unanswered, live chat or send an email to
info@sandielashes.com
Do strip eyelashes damage your own natural lashes?
- Only use strip lash adhesive – no other type of adhesive is safe to use around your eyes
- Don’t yank or tug your strip lash abruptly when removing, hold the lash close to the base and pull the strip away gently from the eyelid.
- Store your lashes safely back in the box they came in to keep them clean and in shape and ready for the next wear
Can I wash my lashes?
How long will my Sandie Lashes last?
- Only use strip lash adhesive – no other type of adhesive is safe to use on strip lashes
- Apply a thin coating of glue to your lash band, not on your eye/eyelashes
- Don’t yank or tug your strip lash abruptly when removing, hold the lash close to the base and pull the strip away gently from the eyelid.
- Store your lashes safely back in the box they came in to keep them clean and in shape and ready for the next wear!
How do I get the 60% MUA discount?
My order has arrived damaged / faulty
Rest assured, every single pair of lashes sent out to you is thoroughly checked by us before being packaged into protective bags. If you do receive a faulty or damaged item – we’ll be very sad! Please send us pictures of your faulty/damaged item along with a description and your order number to info@sandielashes.com and we will be in touch pronto!
How long will my order take to arrive?
- First Class – 1 to 2 working days (Royal Mail aim to deliver within 1 working day)
- Standard – 2-5 working days (Royal Mail aim to deliver within 2-3 working days)
I haven’t received my order, what do I do?
Please email us your order number to info@sandielashes.com and we can investigate for you
How much does shipping cost?
Our shipping cost are all detailed and broken down in our shipping page
What if I’m not at home when my parcel arrives?
Do you ship internationally?
Yes we do! please see our shipping page for more information and prices for international shipping.